Listing Reference: click_022862
Status: Online
Closing Date: 31 December 2025
Company: Clicks Group
Industry: Other Sectors & Industries
Job Category: FMCG, Retail, Wholesale and Supply Chain
Location: Somerset West, Western Cape
Employment Type: Permanent
EE Position: Yes
Position Overview
Clicks Group is seeking a Front Shop Manager to lead the 24-hour front shop business at Unicare Somerset West. This role focuses on retail and service excellence, team leadership, profitability, and operational efficiency, ensuring a competitive advantage for the brand.
Job Purpose
- Lead and manage the front shop to achieve sales, profitability, and compliance targets.
- Deliver operational efficiency and exceptional customer service in line with company strategy and regulatory requirements.
Key Objectives
- Achieve and exceed monthly and annual sales and profitability targets through merchandising, pricing, and promotional plans.
- Manage stock availability and minimize shrinkage via accurate stock control.
- Drive exceptional customer service to enhance customer experience and financial performance.
- Manage the front shop budget and allocate resources efficiently.
- Maintain housekeeping standards in line with health, safety, and merchandising regulations.
- Monitor service trends and customer feedback to implement improvements.
- Develop a high-performing, engaged team.
- Collaborate with internal and external stakeholders to support operations.
- Provide accurate information for decision-making and risk mitigation.
Minimum Requirements
Qualifications:
- Essential: 3-year Diploma or Degree in Retail Management, Business Management, or equivalent
- Desirable: Certificate/Diploma in Customer Service or Sales & Marketing, Postgraduate Diploma or Degree in Retail or Business Management
Experience:
- Essential:
- 5 years in retail operations
- 3 years in supervisory/management roles in large retail settings
- 3 years managing staff, stock control, and sales targets
- 2 years managing day-to-day store operations, rostering, and workflow
- 2 years in budgeting, resource planning, and cost control
- Desirable:
- Exposure to revenue generation, pricing, and financial reporting
- Experience with customer satisfaction initiatives
Knowledge:
- Retail operations and store management
- Inventory and stock control systems
- Customer service principles
- Sales and promotional techniques
- POS systems and financial acumen
- Product knowledge
- Performance management
- Budgeting
- Health and safety standards
Skills:
- Leadership and team management
- Communication and interpersonal skills
- Conflict resolution and problem-solving
- Customer service and complaint handling
- Shift planning and workforce scheduling
- Merchandising and visual display
- Budgeting and financial management
- Time management and decision-making
Competencies:
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Deciding and Initiating Action
- Leading and Supervising
- Relating and Networking
- Adapting and Responding to Change
- Adhering to Principles and Values
- Analytical Thinking
How to Apply
Apply Here