{"id":355,"date":"2025-12-29T22:59:49","date_gmt":"2025-12-29T22:59:49","guid":{"rendered":"https:\/\/theopportunitygiver.co.za\/?p=355"},"modified":"2025-12-29T23:41:10","modified_gmt":"2025-12-29T23:41:10","slug":"senior-specialist-customer-journey-lifecycle-management","status":"publish","type":"post","link":"https:\/\/theopportunitygiver.co.za\/?p=355","title":{"rendered":"Senior Specialist: Customer Journey &amp; Lifecycle Management"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Company:<\/strong> Absa Bank Limited<br><strong>Location:<\/strong> Sandton, South Africa<br><strong>Work Type:<\/strong> Full Time<br><strong>Remote Type:<\/strong> Hybrid<br><strong>Closing Date:<\/strong> 05 January 2026<br><strong>Job Requisition ID:<\/strong> R-15982312<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">About Absa<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With over <strong>100 years of rich history<\/strong>, Absa is a proudly African banking group with strong regional and international expertise. Joining Absa means being part of a purpose-driven organisation committed to shaping Africa\u2019s future through insight-led growth, innovation, and responsible banking.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Job Summary<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Senior Specialist: Customer Journey &amp; Lifecycle Management<\/strong> is responsible for designing, implementing, and optimising <strong>end-to-end customer journeys and lifecycle strategies<\/strong> across Business Banking.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The role focuses on <strong>maximising customer lifetime value<\/strong>, improving engagement, retention, and satisfaction through <strong>data-driven insights<\/strong>, journey orchestration, and cross-functional collaboration to deliver seamless, personalised, and value-driven customer experiences.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Key Focus Areas<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Customer Journey &amp; Lifecycle Design<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Design and optimise end-to-end customer journeys across all touchpoints<\/li>\n\n\n\n<li>Develop lifecycle strategies covering acquisition, onboarding, engagement, retention, and reactivation<\/li>\n\n\n\n<li>Ensure journeys align with customer expectations and business objectives<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Segmentation, Personalisation &amp; Analytics<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Leverage behavioural and transactional data to personalise experiences<\/li>\n\n\n\n<li>Develop customer segments and targeted lifecycle interventions<\/li>\n\n\n\n<li>Track and analyse KPIs such as CLV, churn, NPS, and engagement<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Campaign &amp; Technology Enablement<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lead lifecycle campaign planning and execution across channels<\/li>\n\n\n\n<li>Ensure effective use of CRM, marketing automation, and journey orchestration platforms<\/li>\n\n\n\n<li>Drive integration and optimisation of customer data systems<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Voice of the Customer (VoC)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Integrate customer feedback into journey design<\/li>\n\n\n\n<li>Close the loop on customer feedback and continuous improvement initiatives<\/li>\n\n\n\n<li>Represent the voice of the customer in strategic decision-making forums<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Cross-Functional Collaboration<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Partner with marketing, sales, product, and service teams<\/li>\n\n\n\n<li>Align customer journey initiatives with enterprise priorities<\/li>\n\n\n\n<li>Drive unified and consistent customer experiences<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Strategic Accountabilities<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Customer Primacy<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lead initiatives to improve customer satisfaction, loyalty, and value delivery<\/li>\n\n\n\n<li>Embed service excellence and customer-centric frameworks<\/li>\n\n\n\n<li>Influence operational plans using customer and market insights<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Sustainable Growth<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Drive retention and value growth through lifecycle strategies<\/li>\n\n\n\n<li>Identify opportunities to deepen customer relationships and reduce churn<\/li>\n\n\n\n<li>Evaluate financial and customer returns on initiatives<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Innovation &amp; Change<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Introduce innovative journey design practices and tools<\/li>\n\n\n\n<li>Lead customer experience transformation initiatives<\/li>\n\n\n\n<li>Drive change management and adoption across delivery teams<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Operational Effectiveness &amp; Digital Adoption<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Establish journey KPIs and dashboards<\/li>\n\n\n\n<li>Improve operational alignment across business units<\/li>\n\n\n\n<li>Promote digitisation, automation, and analytics-driven decision-making<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Governance, Risk &amp; Compliance<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensure customer initiatives comply with regulatory and internal standards<\/li>\n\n\n\n<li>Monitor and mitigate risks related to customer experience and data usage<\/li>\n\n\n\n<li>Support audit readiness and governance frameworks<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Qualifications &amp; Experience<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Education<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Postgraduate Qualification (NQF 8):<\/strong> Honours Degree, Postgraduate Diploma, or Professional Qualification<\/li>\n\n\n\n<li><strong>Field of Study:<\/strong> Customer Experience, Marketing, Business Strategy, or related fields<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Experience<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>8\u201310 years\u2019 experience<\/strong> in a specialised capability relevant to the bank<\/li>\n\n\n\n<li>Proven experience in customer journey and lifecycle strategy development<\/li>\n\n\n\n<li>Experience working across complex, cross-functional environments<\/li>\n\n\n\n<li>Exposure to digital transformation and data-driven decision-making<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Core Competencies<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Leadership Competencies<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Strategic Visioning &amp; Planning<\/li>\n\n\n\n<li>Business Acumen<\/li>\n\n\n\n<li>Influence &amp; Communication<\/li>\n\n\n\n<li>Innovative Problem-Solving<\/li>\n\n\n\n<li>Delivering Results<\/li>\n\n\n\n<li>Collaboration &amp; Adaptability<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Technical &amp; Functional Skills<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer journey mapping and lifecycle design<\/li>\n\n\n\n<li>Customer analytics and behavioural insights<\/li>\n\n\n\n<li>Personalisation and segmentation strategies<\/li>\n\n\n\n<li>Customer experience measurement (NPS, CSAT, VoC)<\/li>\n\n\n\n<li>Digital engagement, automation, and journey orchestration<\/li>\n\n\n\n<li>Regulatory and compliance awareness in customer experience<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Employment Equity<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Absa Bank Limited is an <strong>equal opportunity and affirmative action employer<\/strong>. Preference will be given to suitably qualified candidates from designated groups in line with the Employment Equity Act 55 of 1998.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Absa reserves the right not to make an appointment to the post as advertised.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">How to Apply<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <strong><a href=\"https:\/\/absa.wd3.myworkdayjobs.com\/en-US\/ABSAcareersite\/job\/Sandton\/Senior-Specialist--Customer-Journey---Lifecycle-Mgmt_R-15982312-2\/apply\/applyManually\">Apply Here<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Absa Bank LimitedLocation: Sandton, South AfricaWork Type: Full TimeRemote Type: HybridClosing Date: 05 January 2026Job Requisition ID: R-15982312 About Absa With over 100 years of rich history, Absa is a proudly African banking group with strong regional and international expertise. Joining Absa means being part of a purpose-driven organisation committed to shaping Africa\u2019s future [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,11],"tags":[],"class_list":["post-355","post","type-post","status-publish","format-standard","hentry","category-jobs","category-permanent"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Senior Specialist: Customer Journey &amp; Lifecycle Management - THEOPPORTUNITYGIVER<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theopportunitygiver.co.za\/?p=355\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Senior Specialist: Customer Journey &amp; Lifecycle Management - THEOPPORTUNITYGIVER\" \/>\n<meta property=\"og:description\" content=\"Company: Absa Bank LimitedLocation: Sandton, South AfricaWork Type: Full TimeRemote Type: HybridClosing Date: 05 January 2026Job Requisition ID: R-15982312 About Absa With over 100 years of rich history, Absa is a proudly African banking group with strong regional and international expertise. Joining Absa means being part of a purpose-driven organisation committed to shaping Africa\u2019s future [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/theopportunitygiver.co.za\/?p=355\" \/>\n<meta property=\"og:site_name\" content=\"THEOPPORTUNITYGIVER\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-29T22:59:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-29T23:41:10+00:00\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/theopportunitygiver.co.za\/?p=355\",\"url\":\"https:\/\/theopportunitygiver.co.za\/?p=355\",\"name\":\"Senior Specialist: Customer Journey &amp; Lifecycle Management - THEOPPORTUNITYGIVER\",\"isPartOf\":{\"@id\":\"https:\/\/theopportunitygiver.co.za\/#website\"},\"datePublished\":\"2025-12-29T22:59:49+00:00\",\"dateModified\":\"2025-12-29T23:41:10+00:00\",\"author\":{\"@id\":\"https:\/\/theopportunitygiver.co.za\/#\/schema\/person\/b317b21139af2176d37e72de7b005348\"},\"breadcrumb\":{\"@id\":\"https:\/\/theopportunitygiver.co.za\/?p=355#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/theopportunitygiver.co.za\/?p=355\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/theopportunitygiver.co.za\/?p=355#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/theopportunitygiver.co.za\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Senior Specialist: Customer Journey &amp; Lifecycle Management\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/theopportunitygiver.co.za\/#website\",\"url\":\"https:\/\/theopportunitygiver.co.za\/\",\"name\":\"THEOPPORTUNITYGIVER\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/theopportunitygiver.co.za\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/theopportunitygiver.co.za\/#\/schema\/person\/b317b21139af2176d37e72de7b005348\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/theopportunitygiver.co.za\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/866778b6494374a2ff3fba9464fd3c48f5b22349342d90c289918447147b55de?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/866778b6494374a2ff3fba9464fd3c48f5b22349342d90c289918447147b55de?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"sameAs\":[\"https:\/\/theopportunitygiver.co.za\"],\"url\":\"https:\/\/theopportunitygiver.co.za\/?author=1\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Senior Specialist: Customer Journey &amp; Lifecycle Management - THEOPPORTUNITYGIVER","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/theopportunitygiver.co.za\/?p=355","og_locale":"en_US","og_type":"article","og_title":"Senior Specialist: Customer Journey &amp; Lifecycle Management - THEOPPORTUNITYGIVER","og_description":"Company: Absa Bank LimitedLocation: Sandton, South AfricaWork Type: Full TimeRemote Type: HybridClosing Date: 05 January 2026Job Requisition ID: R-15982312 About Absa With over 100 years of rich history, Absa is a proudly African banking group with strong regional and international expertise. Joining Absa means being part of a purpose-driven organisation committed to shaping Africa\u2019s future [&hellip;]","og_url":"https:\/\/theopportunitygiver.co.za\/?p=355","og_site_name":"THEOPPORTUNITYGIVER","article_published_time":"2025-12-29T22:59:49+00:00","article_modified_time":"2025-12-29T23:41:10+00:00","author":"admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"admin","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/theopportunitygiver.co.za\/?p=355","url":"https:\/\/theopportunitygiver.co.za\/?p=355","name":"Senior Specialist: Customer Journey &amp; Lifecycle Management - THEOPPORTUNITYGIVER","isPartOf":{"@id":"https:\/\/theopportunitygiver.co.za\/#website"},"datePublished":"2025-12-29T22:59:49+00:00","dateModified":"2025-12-29T23:41:10+00:00","author":{"@id":"https:\/\/theopportunitygiver.co.za\/#\/schema\/person\/b317b21139af2176d37e72de7b005348"},"breadcrumb":{"@id":"https:\/\/theopportunitygiver.co.za\/?p=355#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/theopportunitygiver.co.za\/?p=355"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/theopportunitygiver.co.za\/?p=355#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/theopportunitygiver.co.za\/"},{"@type":"ListItem","position":2,"name":"Senior Specialist: Customer Journey &amp; Lifecycle Management"}]},{"@type":"WebSite","@id":"https:\/\/theopportunitygiver.co.za\/#website","url":"https:\/\/theopportunitygiver.co.za\/","name":"THEOPPORTUNITYGIVER","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/theopportunitygiver.co.za\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/theopportunitygiver.co.za\/#\/schema\/person\/b317b21139af2176d37e72de7b005348","name":"admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/theopportunitygiver.co.za\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/866778b6494374a2ff3fba9464fd3c48f5b22349342d90c289918447147b55de?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/866778b6494374a2ff3fba9464fd3c48f5b22349342d90c289918447147b55de?s=96&d=mm&r=g","caption":"admin"},"sameAs":["https:\/\/theopportunitygiver.co.za"],"url":"https:\/\/theopportunitygiver.co.za\/?author=1"}]}},"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/theopportunitygiver.co.za\/index.php?rest_route=\/wp\/v2\/posts\/355","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theopportunitygiver.co.za\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/theopportunitygiver.co.za\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/theopportunitygiver.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/theopportunitygiver.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=355"}],"version-history":[{"count":2,"href":"https:\/\/theopportunitygiver.co.za\/index.php?rest_route=\/wp\/v2\/posts\/355\/revisions"}],"predecessor-version":[{"id":383,"href":"https:\/\/theopportunitygiver.co.za\/index.php?rest_route=\/wp\/v2\/posts\/355\/revisions\/383"}],"wp:attachment":[{"href":"https:\/\/theopportunitygiver.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=355"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/theopportunitygiver.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=355"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/theopportunitygiver.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}