{"id":581,"date":"2026-02-01T11:05:19","date_gmt":"2026-02-01T11:05:19","guid":{"rendered":"https:\/\/theopportunitygiver.co.za\/?p=581"},"modified":"2026-02-01T11:16:17","modified_gmt":"2026-02-01T11:16:17","slug":"client-service-consultant","status":"publish","type":"post","link":"https:\/\/theopportunitygiver.co.za\/?p=581","title":{"rendered":"Client Service Consultant At Metropolitan Life"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Company:<\/strong> Metropolitan Life<br><strong>Cluster:<\/strong> Client Services<br><strong>Position Type:<\/strong> Permanent<br><strong>Role Family:<\/strong> Client Services<br><strong>Remote Opportunity:<\/strong> Fully Remote<br><strong>Country:<\/strong> South Africa<br><strong>Province:<\/strong> Eastern Cape<br><strong>Closing Date:<\/strong> 28 February 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reference Numbers:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>MMH260128-2 (Gqeberha)<\/li>\n\n\n\n<li>MMH260127-65 (King William\u2019s Town)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">About Metropolitan Life<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Metropolitan is one of South Africa\u2019s oldest and most trusted financial services brands, with a <strong>127-year legacy<\/strong> of serving communities through affordable financial solutions. The company operates across South Africa and in seven other African countries, providing products such as funeral insurance, health cover, savings, retirement solutions, and life insurance.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Role Purpose<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Client Service Consultant is responsible for delivering professional, high-quality service to clients through various service channels, including inbound calls, emails, and walk-in interactions. The role ensures that client needs, queries, and complaints are resolved within agreed <strong>Service Level Agreements (SLAs)<\/strong> while complying with legislative and regulatory requirements.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Key Responsibilities<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Client Service &amp; Operations<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Handle client queries and complaints professionally within agreed SLAs<\/li>\n\n\n\n<li>Take ownership of complaints and ensure timely resolution<\/li>\n\n\n\n<li>Provide accurate information, advice, and documentation to clients<\/li>\n\n\n\n<li>Capture, update, and maintain accurate client information on systems<\/li>\n\n\n\n<li>Escalate complex queries to relevant departments when required<\/li>\n\n\n\n<li>Ensure adherence to compliance, policy, and legislative standards<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Client Relationship Management<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Build and maintain strong relationships with clients and stakeholders<\/li>\n\n\n\n<li>Provide after-sales support and authoritative service advice<\/li>\n\n\n\n<li>Manage client expectations through clear communication<\/li>\n\n\n\n<li>Recommend service improvements to enhance client experience<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Administration &amp; Reporting<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Complete all administrative and reporting tasks accurately and on time<\/li>\n\n\n\n<li>Identify system or process issues and suggest enhancements<\/li>\n\n\n\n<li>Provide service delivery reports against customer targets and SLAs<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">People &amp; Professional Development<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Work collaboratively with peers and stakeholders<\/li>\n\n\n\n<li>Participate in change and continuous improvement initiatives<\/li>\n\n\n\n<li>Take ownership of personal and career development<\/li>\n\n\n\n<li>Continuously improve industry, product, and legislative knowledge<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Financial &amp; Risk Awareness<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Support cost-effective operations and resource utilisation<\/li>\n\n\n\n<li>Contribute to financial planning within the business area<\/li>\n\n\n\n<li>Identify risks and provide recommendations where appropriate<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Minimum Requirements<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Education &amp; Qualifications<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Matric or equivalent<\/li>\n\n\n\n<li>Business-related qualification (advantageous)<\/li>\n\n\n\n<li>Product training (advantageous)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Experience<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>2\u20133 years\u2019 experience in a call centre or client service environment<\/li>\n\n\n\n<li>Proven knowledge of customer service principles<\/li>\n\n\n\n<li>Exposure to the insurance industry (advantageous)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Skills &amp; Knowledge<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Proficient in MS Office (Word, Excel)<\/li>\n\n\n\n<li>Proficient in English and at least one other official South African language (preferred)<\/li>\n\n\n\n<li>Strong communication and interpersonal skills<\/li>\n\n\n\n<li>High attention to detail and ability to meet deadlines<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Core Competencies<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Examining Information<\/li>\n\n\n\n<li>Articulating Information<\/li>\n\n\n\n<li>Upholding Standards<\/li>\n\n\n\n<li>Documenting Facts<\/li>\n\n\n\n<li>Showing Composure<\/li>\n\n\n\n<li>Taking Action<\/li>\n\n\n\n<li>Establishing Rapport<\/li>\n\n\n\n<li>Meeting Timescales<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">How to Apply<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Interested candidates should apply online via Metropolitan Life\u2019s official careers platform and ensure the correct reference number is used.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Apply by Location:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Gqeberha:<\/strong> <a href=\"https:\/\/metropolitan.erecruit.co\/candidateapp\/Jobs\/View\/MMH260128-2\">Apply Here<\/a><\/li>\n\n\n\n<li><strong>King William\u2019s Town:<\/strong> <a href=\"https:\/\/metropolitan.erecruit.co\/candidateapp\/Jobs\/View\/MMH260127-65\">Apply Here<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Closing Date:<\/strong> 28 February 2026<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Metropolitan LifeCluster: Client ServicesPosition Type: PermanentRole Family: Client ServicesRemote Opportunity: Fully RemoteCountry: South AfricaProvince: Eastern CapeClosing Date: 28 February 2026 Reference Numbers: About Metropolitan Life Metropolitan is one of South Africa\u2019s oldest and most trusted financial services brands, with a 127-year legacy of serving communities through affordable financial solutions. The company operates across South [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,11],"tags":[],"class_list":["post-581","post","type-post","status-publish","format-standard","hentry","category-jobs","category-permanent"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Client Service Consultant At Metropolitan Life - THEOPPORTUNITYGIVER<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theopportunitygiver.co.za\/?p=581\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Client Service Consultant At Metropolitan Life - THEOPPORTUNITYGIVER\" \/>\n<meta property=\"og:description\" content=\"Company: Metropolitan LifeCluster: Client ServicesPosition Type: PermanentRole Family: Client ServicesRemote Opportunity: Fully RemoteCountry: South AfricaProvince: Eastern CapeClosing Date: 28 February 2026 Reference Numbers: About Metropolitan Life Metropolitan is one of South Africa\u2019s oldest and most trusted financial services brands, with a 127-year legacy of serving communities through affordable financial solutions. 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