{"id":591,"date":"2026-02-02T05:31:23","date_gmt":"2026-02-02T05:31:23","guid":{"rendered":"https:\/\/theopportunitygiver.co.za\/?p=591"},"modified":"2026-02-02T05:43:28","modified_gmt":"2026-02-02T05:43:28","slug":"it-service-desk-manager-bstd","status":"publish","type":"post","link":"https:\/\/theopportunitygiver.co.za\/?p=591","title":{"rendered":"IT Service Desk Manager \u2013 BSTD"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Work @ SARB<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Job Information<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Location:<\/strong> Head Office, Pretoria, Gauteng, 0002, South Africa<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Job Identification:<\/strong> 1445<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Job Category:<\/strong> Information Technology<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Posting Date:<\/strong> 30 January 2026, 02:55 PM<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Apply Before:<\/strong> 16 February 2026, 11:55 PM<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Degree Level:<\/strong> NQF 7 \u2013 Bachelor\u2019s Degree, Advanced Diplomas, Postgraduate Certificate, B-Tech<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Job Schedule:<\/strong> Full Time<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Job Shift:<\/strong> Day<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Role Purpose<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To manage the daily operations and activities of the South African Reserve Bank (SARB) IT Service Desk, ensuring efficient handling of IT incidents and service requests while maintaining exceptional customer service standards.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Key Responsibilities<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manage daily IT Service Desk operations to ensure timely resolution of incidents and requests<\/li>\n\n\n\n<li>Develop, implement, and maintain standard operating procedures (SOPs)<\/li>\n\n\n\n<li>Drive continuous process improvement initiatives<\/li>\n\n\n\n<li>Oversee IT Service Desk reporting, data analytics, and documentation<\/li>\n\n\n\n<li>Monitor and enforce governance, compliance, and IT service standards<\/li>\n\n\n\n<li>Promote automation and employee self-service initiatives<\/li>\n\n\n\n<li>Build and manage internal and external stakeholder relationships<\/li>\n\n\n\n<li>Participate in departmental and divisional projects aligned to SARB objectives<\/li>\n\n\n\n<li>Manage and monitor third-party service providers and contractors<\/li>\n\n\n\n<li>Ensure service quality and provide coaching where required<\/li>\n\n\n\n<li>Oversee training and development of IT Service Desk staff<\/li>\n\n\n\n<li>Contribute to resource planning, budgeting, and cost control<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Minimum Requirements<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Qualifications<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bachelor\u2019s degree (NQF 7) in Computer Science, Information Systems, or equivalent<\/li>\n\n\n\n<li>ITIL Foundation Certification in IT Service Management<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Experience<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>5\u20138 years\u2019 experience in an IT environment<\/li>\n\n\n\n<li>Proven experience managing IT service operations<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Knowledge &amp; Skills<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Knowledge<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Industry, organisational, and business awareness<\/li>\n\n\n\n<li>Quality assurance and continuous improvement<\/li>\n\n\n\n<li>IT enablement planning<\/li>\n\n\n\n<li>Service management<\/li>\n\n\n\n<li>Ongoing professional development<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Skills<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Infrastructure support<\/li>\n\n\n\n<li>IT operations management<\/li>\n\n\n\n<li>IT reporting<\/li>\n\n\n\n<li>Third-party service provider management<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Employment Equity<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In line with SARB\u2019s commitment to workforce diversity, preference will be given to suitable candidates from designated groups. Persons with disabilities are encouraged to apply.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Remuneration<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">SARB offers a competitive salary and benefits package aligned with market standards. Appointment level will be based on experience and competence.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>About SARB<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The South African Reserve Bank\u2019s primary mandate, as stated in Section 224 of the Constitution, is to protect the value of the currency in the interest of balanced and sustainable economic growth. SARB performs its functions independently and without fear, favour, or prejudice.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What SARB Does<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monetary Policy<\/li>\n\n\n\n<li>Financial Stability<\/li>\n\n\n\n<li>Prudential Regulation<\/li>\n\n\n\n<li>Financial Markets<\/li>\n\n\n\n<li>Financial Surveillance<\/li>\n\n\n\n<li>Payments and Settlements<\/li>\n\n\n\n<li>Economic and Financial Statistics<\/li>\n\n\n\n<li>Research<\/li>\n\n\n\n<li>Banknotes and Coin Issuance<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Application<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Interested candidates should apply via the official <strong>Work @ SARB<\/strong> careers platform.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/fa-evra-saasfaprod1.fa.ocs.oraclecloud.com\/hcmUI\/CandidateExperience\/en\/sites\/SARB\/job\/1445\/apply\/email\">Apply Here<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Work @ SARB Job Information Location: Head Office, Pretoria, Gauteng, 0002, South Africa Job Identification: 1445 Job Category: Information Technology Posting Date: 30 January 2026, 02:55 PM Apply Before: 16 February 2026, 11:55 PM Degree Level: NQF 7 \u2013 Bachelor\u2019s Degree, Advanced Diplomas, Postgraduate Certificate, B-Tech Job Schedule: Full Time Job Shift: Day Role Purpose [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,11],"tags":[],"class_list":["post-591","post","type-post","status-publish","format-standard","hentry","category-jobs","category-permanent"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - 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