{"id":947,"date":"2026-05-08T20:22:01","date_gmt":"2026-05-08T20:22:01","guid":{"rendered":"https:\/\/theopportunitygiver.co.za\/?p=947"},"modified":"2026-05-08T20:22:02","modified_gmt":"2026-05-08T20:22:02","slug":"contact-centre-solution-services-tender-2026-department-of-employment-and-labour-uif","status":"publish","type":"post","link":"https:\/\/theopportunitygiver.co.za\/?p=947","title":{"rendered":"Contact Centre Solution Services Tender 2026 \u2013 Department of Employment and Labour (UIF)"},"content":{"rendered":"\n<p>The <strong>Unemployment Insurance Fund (UIF)<\/strong> under the <strong>Department of Employment and Labour<\/strong> is inviting qualified service providers to submit proposals for the provision of Contact Centre Solution Services. This tender forms part of UIF\u2019s efforts to modernise and strengthen customer support operations through advanced contact centre technologies and AI-driven solutions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">About the Unemployment Insurance Fund (UIF)<\/h2>\n\n\n\n<p>The UIF provides short-term financial relief to workers when they become unemployed or are unable to work due to maternity, illness, or adoption leave. The fund also supports dependants of deceased contributors. Through this tender, UIF aims to improve customer experience, digital support services, and operational efficiency.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Tender Overview<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Bid Number:<\/strong> UIF1\/26\/27<\/li>\n\n\n\n<li><strong>Department:<\/strong> Department of Employment and Labour \u2013 UIF<\/li>\n\n\n\n<li><strong>Tender Type:<\/strong> Request for Proposals for Contact Centre Solution Services<\/li>\n\n\n\n<li><strong>Contract Duration:<\/strong> 36 Months<\/li>\n\n\n\n<li><strong>Tender System:<\/strong> 90\/10 Preference Point System<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Scope of Work<\/h2>\n\n\n\n<p>The successful bidder will provide a fully functional contact centre solution that includes:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Required Solution Areas<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Telephony systems<\/li>\n\n\n\n<li>Customer Relationship Management (CRM)<\/li>\n\n\n\n<li>AI capabilities and automation<\/li>\n\n\n\n<li>Analytics and reporting tools<\/li>\n\n\n\n<li>Workforce management systems<\/li>\n\n\n\n<li>Cloud infrastructure and storage solutions<\/li>\n<\/ul>\n\n\n\n<p>The solution must support large-scale contact centre operations and integrate modern technologies to improve customer support delivery.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Application &amp; Guidelines<\/h2>\n\n\n\n<p>Applicants are required to complete the official tender application form attached to this advert before submission.<\/p>\n\n\n\n<p><strong><a href=\"file:\/\/\/C:\/Users\/ramaisha%20ntodeni\/Downloads\/Annexure%204%20-%20VOLUME%202_FORM%20C.pdf\">Download Tender Application Form<\/a><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>complete all required sections electronically or by hand<\/li>\n\n\n\n<li>Ensure company details and contact information are correct<\/li>\n\n\n\n<li>Attach all supporting documents requested in the tender advert<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Required Documents<\/h3>\n\n\n\n<p>Applicants must submit the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Completed and signed <strong>SBD 1 Form<\/strong><\/li>\n\n\n\n<li>Completed <strong>SBD 3.3 Pricing Schedule<\/strong><\/li>\n\n\n\n<li>Completed and signed <strong>SBD 4<\/strong><\/li>\n\n\n\n<li>Completed and signed <strong>SBD 6.1<\/strong><\/li>\n\n\n\n<li>Proof of <strong>CSD Registration<\/strong><\/li>\n\n\n\n<li>Tax Compliance Status PIN<\/li>\n\n\n\n<li>Valid B-BBEE Certificate or Affidavit<\/li>\n\n\n\n<li>CIPC Registration Documents<\/li>\n\n\n\n<li>Directors\u2019 ID Copies<\/li>\n\n\n\n<li>Technical proposal documents<\/li>\n\n\n\n<li>Company profile and supporting documentation<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">More Related Tenders<\/h3>\n\n\n\n<p>Interested candidates can also explore additional related tenders and procurement opportunities through the official Department of Employment and Labour portal.<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.labour.gov.za\/Tenders\/Available-Tenders\">View More related Tenders<\/a><\/strong><br><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Submission Requirements<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Important Rules<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Submit <strong>one original proposal<\/strong> and <strong>two copies<\/strong> in sealed files<\/li>\n\n\n\n<li>Every page must be initialled and numbered<\/li>\n\n\n\n<li>Bid documents must be completed in non-erasable ink<\/li>\n\n\n\n<li>All files must clearly indicate the bidder\u2019s company details<\/li>\n\n\n\n<li>Late submissions will not be accepted<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Submission Checklist<\/h3>\n\n\n\n<p>Bidders should ensure they include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pricing schedule<\/li>\n\n\n\n<li>Technical response<\/li>\n\n\n\n<li>Financial documentation<\/li>\n\n\n\n<li>Licensing proof<\/li>\n\n\n\n<li>OEM accreditation<\/li>\n\n\n\n<li>Tax clearance and CSD registration<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Evaluation Process<\/h2>\n\n\n\n<p>The evaluation process consists of three phases:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Phase 1<\/h3>\n\n\n\n<p>Administrative compliance and mandatory documents review<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Phase 2<\/h3>\n\n\n\n<p>Technical evaluation (minimum 70\/100 points required)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Phase 3<\/h3>\n\n\n\n<p>Price and specific goals evaluation under the 90\/10 preference system<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Why Businesses Should Apply<\/h2>\n\n\n\n<p>This tender offers businesses an opportunity to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Secure a long-term government contract<\/li>\n\n\n\n<li>Work with a nationally recognised public institution<\/li>\n\n\n\n<li>Expand service delivery capabilities<\/li>\n\n\n\n<li>Build credibility in the public sector technology space<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Important Notes<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>UIF reserves the right to conduct supplier due diligence and site inspections<\/li>\n\n\n\n<li>Successful bidders will undergo vetting and security screening<\/li>\n\n\n\n<li>Non-compliant submissions may be disqualified<\/li>\n\n\n\n<li>All communication regarding the tender must be done in writing before the closing date<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Enquiries<\/h2>\n\n\n\n<p> <strong><a href=\"mailto:UIFTenders@labour.gov.za\">UIFTenders@labour.gov.za<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Closing Date: <strong>18 May 2026<\/strong><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>The Unemployment Insurance Fund (UIF) under the Department of Employment and Labour is inviting qualified service providers to submit proposals for the provision of Contact Centre Solution Services. This tender forms part of UIF\u2019s efforts to modernise and strengthen customer support operations through advanced contact centre technologies and AI-driven solutions. About the Unemployment Insurance Fund [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-947","post","type-post","status-publish","format-standard","hentry","category-other-opportunities"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact Centre Solution Services Tender 2026 \u2013 Department of Employment and Labour (UIF) - THEOPPORTUNITYGIVER<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theopportunitygiver.co.za\/?p=947\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Centre Solution Services Tender 2026 \u2013 Department of Employment and Labour (UIF) - THEOPPORTUNITYGIVER\" \/>\n<meta property=\"og:description\" content=\"The Unemployment Insurance Fund (UIF) under the Department of Employment and Labour is inviting qualified service providers to submit proposals for the provision of Contact Centre Solution Services. 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