Company: Absa Bank Limited
Location: South Africa (Specific location not listed)
Work Type: Full Time
Remote Type: On-site
Closing Date: 31 December 2026
Job Requisition ID: R-15979201
About Absa
With over 100 years of rich history, Absa is a proudly African banking group with strong regional and international expertise. Joining Absa means becoming part of a purpose-driven organisation committed to shaping Africa’s future through innovation, customer insight, and sustainable growth.
Job Summary
The Recoveries Agent is responsible for managing collections and recoveries of allocated loan and credit card accounts within the Personal and Local Business Segments. The role involves adopting strategies, negotiating with customers, and ensuring accounts are brought back to order while maintaining high standards of customer service and operational excellence.
Key Focus Areas
Business Management (40%)
- Meet daily productivity targets for calls, promises to pay (PTP), and kept promises (KPs).
- Use collection scripts and tools to verify client identity and negotiate repayment agreements.
- Monitor allocated accounts daily and take appropriate actions within policy guidelines.
- Recommend accounts for forbearance within predetermined parameters.
- Escalate unresolved cases to the Team Leader.
- Update systems to reflect outcomes of customer negotiations.
Customer Obsession (30%)
- Serve as the first point of contact for customer complaints; escalate when necessary.
- Maintain professionalism to ensure customer retention.
- Address customer needs effectively while minimizing risk to the bank.
- Apply world-class customer service standards in all interactions.
Teamwork (10%)
- Collaborate with business networks to offer alternative solutions for customers.
- Participate in team initiatives and local events to enhance skills and community presence.
- Align personal performance objectives with line manager expectations.
Controls (30%)
- Adhere to service level agreements, policies, and procedures.
- Maintain accurate records of collection actions with timely follow-ups.
- Deliver operational excellence, meeting quality, cost, and service standards.
Technical Skills & Competencies
- Analytical and numerical skills
- Communication (written and verbal)
- Interpersonal and negotiation skills
- Planning and organization
- Problem-solving and service excellence
- Customer handling techniques
- Spreadsheets and database management
Qualifications & Experience
Education
- Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies (Required)
Experience
- Prior experience dealing with customers and in a lending environment
- Knowledge of lending principles, credit risk assessment, and retail banking products
- Strong interpersonal and communication skills
- Computer literacy with ability to quickly learn new software/applications
Employment Equity
Absa Bank Limited is an equal opportunity and affirmative action employer. Preference will be given to suitably qualified candidates from designated groups in line with the Employment Equity Act 55 of 1998.
How to Apply
👉 Apply Here