Company: Metropolitan Life
Cluster: Sales
Position Type: Permanent
Reference Number: MMH260121-2
Closing Date: 20 February 2026
Location:
- East London, Eastern Cape
- South Africa
About Metropolitan Life
Metropolitan is one of South Africa’s oldest and most trusted financial services brands, with over 127 years of experience serving communities through affordable financial solutions.
The organisation operates across South Africa and several African countries, offering funeral insurance, life insurance, health solutions, savings, retirement products, and hospital cash-back cover.
Role Purpose
The Provincial General Manager is responsible for developing and driving profitable provincial sales performance in line with Metropolitan Life’s strategic objectives, while ensuring full regulatory compliance, ethical leadership, and client-centric service delivery.
Key Responsibilities
Sales & Strategy
- Develop and implement provincial sales strategies aligned with business objectives
- Drive new sales growth, market penetration, and profitability
- Monitor provincial performance against productivity, quality, and production targets
- Build competitor and market intelligence to inform strategy
- Reduce business risks such as fraud, surrenders, and early claims
- Ensure legislative and internal compliance across the province
Client Services
- Drive a client service excellence culture across the province
- Ensure fair treatment of clients and consistent service delivery
- Align service offerings with client needs and expectations
- Strengthen relationships with internal and external stakeholders
- Contribute to service level agreement development and optimisation
People Management
- Create a high-performance, positive, and ethical work culture
- Lead and manage Regional Managers effectively
- Drive talent development, learning, and succession planning
- Manage performance and encourage collaboration and innovation
Financial Management
- Compile and manage provincial budgets
- Control expenditure and ensure cost efficiency
- Manage financial risks and ensure compliance with financial policies
- Monitor financial performance and implement corrective actions where required
Minimum Requirements
Qualifications
- Degree in Commerce, Marketing, Business Management, or equivalent
- FSCA-recognised qualification
- FAIS Key Individual Regulatory Exam Level 1
- FAIS Representative Regulatory Exam Level 5
Experience
- 8–10 years’ experience in senior sales management (essential)
- 5–8 years’ management experience (essential)
- Proven experience in financial services (essential)
Key Competencies
- Strategic thinking and decision-making
- Sales leadership and performance management
- Client-centric mindset
- Financial acumen
- Strong communication and interpersonal skills
- Ability to empower teams and drive results
- Innovation and change leadership
How to Apply
Interested candidates who meet the requirements should apply via the official Metropolitan Life careers platform.