The Unemployment Insurance Fund (UIF) under the Department of Employment and Labour is inviting qualified service providers to submit proposals for the provision of Contact Centre Solution Services. This tender forms part of UIF’s efforts to modernise and strengthen customer support operations through advanced contact centre technologies and AI-driven solutions.
About the Unemployment Insurance Fund (UIF)
The UIF provides short-term financial relief to workers when they become unemployed or are unable to work due to maternity, illness, or adoption leave. The fund also supports dependants of deceased contributors. Through this tender, UIF aims to improve customer experience, digital support services, and operational efficiency.
Tender Overview
- Bid Number: UIF1/26/27
- Department: Department of Employment and Labour – UIF
- Tender Type: Request for Proposals for Contact Centre Solution Services
- Contract Duration: 36 Months
- Tender System: 90/10 Preference Point System
Scope of Work
The successful bidder will provide a fully functional contact centre solution that includes:
Required Solution Areas
- Telephony systems
- Customer Relationship Management (CRM)
- AI capabilities and automation
- Analytics and reporting tools
- Workforce management systems
- Cloud infrastructure and storage solutions
The solution must support large-scale contact centre operations and integrate modern technologies to improve customer support delivery.
Application & Guidelines
Applicants are required to complete the official tender application form attached to this advert before submission.
Download Tender Application Form
- complete all required sections electronically or by hand
- Ensure company details and contact information are correct
- Attach all supporting documents requested in the tender advert
Required Documents
Applicants must submit the following:
- Completed and signed SBD 1 Form
- Completed SBD 3.3 Pricing Schedule
- Completed and signed SBD 4
- Completed and signed SBD 6.1
- Proof of CSD Registration
- Tax Compliance Status PIN
- Valid B-BBEE Certificate or Affidavit
- CIPC Registration Documents
- Directors’ ID Copies
- Technical proposal documents
- Company profile and supporting documentation
More Related Tenders
Interested candidates can also explore additional related tenders and procurement opportunities through the official Department of Employment and Labour portal.
Submission Requirements
Important Rules
- Submit one original proposal and two copies in sealed files
- Every page must be initialled and numbered
- Bid documents must be completed in non-erasable ink
- All files must clearly indicate the bidder’s company details
- Late submissions will not be accepted
Submission Checklist
Bidders should ensure they include:
- Pricing schedule
- Technical response
- Financial documentation
- Licensing proof
- OEM accreditation
- Tax clearance and CSD registration
Evaluation Process
The evaluation process consists of three phases:
Phase 1
Administrative compliance and mandatory documents review
Phase 2
Technical evaluation (minimum 70/100 points required)
Phase 3
Price and specific goals evaluation under the 90/10 preference system
Why Businesses Should Apply
This tender offers businesses an opportunity to:
- Secure a long-term government contract
- Work with a nationally recognised public institution
- Expand service delivery capabilities
- Build credibility in the public sector technology space
Important Notes
- UIF reserves the right to conduct supplier due diligence and site inspections
- Successful bidders will undergo vetting and security screening
- Non-compliant submissions may be disqualified
- All communication regarding the tender must be done in writing before the closing date